Privacy Policy

ThinkSails (“ThinkSails”, “we”, “us”) helps businesses with websites, digital presence, marketing, AI and automation. This policy explains what information we collect through www.thinksails.com (the “website”) and when you contact us, how we use it, and the choices you have. You can reach us at hello@thinksails.com.

Information you give us. When you email us, message us on WhatsApp, call us or book a call, we receive the details you choose to share, such as your name, phone number, email address, business name, and the content of your message.

Information collected automatically. When you visit the website, analytics and advertising tools may collect your IP address, device and browser type, the pages you view, how you arrived at the site, your approximate location, and cookie or similar identifiers.

We do not ask you to create an account on the website, and we do not collect payment details through it.

• To reply to your enquiries and arrange calls or audits you request.
• To provide and improve our services and the website.
• To understand how the website is used and measure the performance of our marketing.
• To keep the website secure and to meet legal obligations.

The website uses the following third-party tools, which may set cookies or similar identifiers:

• Google Analytics to measure website traffic and usage.
• Meta Pixel to measure the results of our advertising on Meta platforms and to show relevant ads.

You can block or delete cookies in your browser settings, use Google's Analytics opt-out browser add-on, or change your ad preferences in your Meta account. Blocking cookies may affect how some websites work.

We do not sell your personal information. We share it only with service providers who help us run the website and our business, and only as needed:

• Google (analytics).
• Meta, including WhatsApp (advertising measurement and messaging).
• Calendly (scheduling calls you book with us).
• Vercel (website hosting).

These providers process information under their own terms and privacy policies. We may also disclose information where required by law or to protect our rights.

We keep information for as long as it is needed for the purposes above, including to follow up on your enquiry or provide a service, and as required by law. After that we delete it or make it anonymous.

We take reasonable steps to protect information from loss, misuse and unauthorised access. No website or method of transmission is completely secure, so we cannot guarantee absolute security.

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may ask us to give you access to the personal information we hold about you, correct it, delete it, or stop using it for a particular purpose, and you may withdraw any consent you have given.

To make a request or raise a concern, email hello@thinksails.com. We will respond within a reasonable time.

The website is intended for businesses and is not directed at children under 18. We do not knowingly collect information from children.

The website links to third-party services such as WhatsApp, Instagram, LinkedIn and Calendly. We are not responsible for their content or privacy practices.

We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed. Continued use of the website after an update means you accept the revised policy.

Questions about this policy? Email hello@thinksails.com.